On your Fire TV home screen, open Find › Search, type “[NOM DE L’APPLICATION]”, select Get or Download, then open the app and sign in with the details from your welcome email.
What you need
- A supported Fire TV device on Fire OS [VERSION MIN.] or later
- An Amazon account signed in on the device
- Your trial or subscription sign-in details
- About 200 MB of free storage
Installation steps
Go to the home screen
Press the Home button on your Alexa Voice Remote.
[Screenshot: Fire TV home screen]
Search for the app
Select Find (magnifying glass), then Search, and type “[NOM DE L’APPLICATION]”. You can also hold the voice button and say “[NOM DE L’APPLICATION]”.
[Screenshot: search results]
Check the publisher, then download
Open the app page and confirm the publisher is [ÉDITEUR DE L’APPLICATION]. Select Get or Download.
[Screenshot: app page with publisher name]
Open and sign in
Select Open. Enter the email and password, or the activation code, from your welcome email.
[Screenshot: sign-in screen]
Optional: add it to your favorites
From Your Apps & Channels, highlight the app, press the Menu button (☰) and choose Move to place it on your home row.
Install remotely from a computer or phone
You can also install from a computer or phone: find [NOM DE L’APPLICATION] on the Amazon website, choose your Fire TV under Deliver to, then select Get app. It appears on your TV within a few minutes.
Updates and uninstalling
Fire TV updates apps automatically when Settings › Applications › Appstore › Automatic Updates is on. To uninstall: Settings › Applications › Manage Installed Applications, select the app, then Uninstall.
Manual installation (only if we direct you to it)
The Amazon Appstore is the recommended and safest way to install the app. If the Appstore listing is unavailable in your region, we may provide our own signed installation file. Use it only from the official link in your customer area, and check every detail below before installing.
| Publisher | [ÉDITEUR DE L’APPLICATION] |
|---|---|
| Official source | https://[DOMAINE]/download/[FICHIER].apk — also linked from your customer area |
| Version | [VERSION] |
| Last updated | [DATE] |
| SHA-256 | [SOMME DE CONTRÔLE SHA-256] |
| Signing certificate | [EMPREINTE DU CERTIFICAT] |
| Permissions requested | Internet access, network state (to adapt video quality), and wake lock (to keep the screen on during playback). Nothing else. [CONFIRM] |
Allow the installation temporarily
On Fire TV, open Settings › My Fire TV › Developer options › Install unknown apps and allow it for the browser you will use. If Developer options is hidden, open Settings › My Fire TV › About and select your device name seven times.
Download from the official link
Open the link shown in your customer area and confirm the version number matches the table above.
Install, then turn the setting back off
Select Install, then Done. Return to Install unknown apps and switch it off.
Updating a manually installed app: the app tells you when a new version is available and links to the same official source. Uninstalling: Settings › Applications › Manage Installed Applications › Uninstall.
Troubleshooting
The app doesn’t appear in search
Check that your device and system version are in the compatibility table, and that your store account region matches your country. Restart the device and search again.
I can’t sign in
Copy the details exactly from your welcome email (they are case-sensitive). You can reset them from your customer area. If your trial has ended, sign-in is refused until you choose a plan.
The picture freezes or buffers
Restart your router and device, move closer to the router or use 5 GHz Wi-Fi or Ethernet, and close other heavy downloads. Then check the service status page.
“Too many devices” message
One subscription = one connection. Stop playback on the other device, or add a subscription to watch on two screens at the same time.